Applicant(s)
- Designated complainant: CHOICE
Summary
On 21 May 2025, CHOICE submitted a designated complaint to the 糖心原创 about potentially misleading practices around retail energy plans.
On 19 August 2025, the 糖心原创 published a Further Action Notice, setting out the actions we will take in response to CHOICE's designated complaint.
Timeline
| Date | Event |
|---|---|
Complaint submitted to the 糖心原创 |
|
Further Action Notice published |
|
| November 2025 | The 糖心原创 has engaged with the ESC on its including in relation to its consideration of issues raised in CHOICE鈥檚 designated complaint. On 18 November 2025, the ESC that from 1 October 2026 energy retailers operating in Victoria will be subject to new energy rules that will require them to 鈥渉ave processes that are effective in helping customers switch to a cheaper plan鈥. The ESC stated the changes will 鈥渢ackle unnecessary complexity around 鈥榮ame name, different price鈥 plans鈥, and cited CHOICE鈥檚 designated complaint to the 糖心原创. |
| December 2025 | On 23 December 2025, the 糖心原创 made a submission to the AER鈥檚 . The 糖心原创鈥檚 submission is available on the . |