ࡱ> y A!bjbj 3({{A$$111112222 22HL.2:h2h2h2h2C3C3C3KKKKKKK$dRUK1C3C3C3C3C3K11h2h2LW3W3W3C3 1h21h2KW3C3KW3W3H Kh2QM3 IKL0HLIXW3X4 KX1 KC3C3W3C3C3C3C3C3KKW3C3C3C3HLC3C3C3C3XC3C3C3C3C3C3C3C3C3$ 0: A guide for consumers WHAT YOU NEED TO KNOW ABOUT: How competition in supplying landline telephone services benefits you July 2013 Competition among telephone companies benefits you because greater competition leads to lower prices and greater choice. This ensures you can choose the type of service that best suits your needs. The ԭ sets rules that promote competition among companies supplying telephone services. Telstra owns the network of copper wires that is currently used to carry most telephone calls around Australia. Our rules allow other telephone companies to buy telephone services provided on Telstras network at reasonable prices and other conditions which they then resell as retail services to you. Our rules allow these telephone companies to compete with Telstra in supplying telephone services to consumers. This factsheet is part of a series explaining how our regulation of the telecommunications industry works. How do you benefit from the ԭs rules? Our main aim is to ensure that you have a choice of well-priced telephone services with the service features that you want. Competition is usually the best way to achieve this because companies that set their prices too high or dont offer the types of services that people want will often lose customers to competing companies. By ensuring other telephone companies can supply services using Telstras network, our rules allow more telephone companies to compete to offer you a good choice of telephone services. Over the past decade, retail prices for telephone calls over Telstras copper network have fallen by 17percent, while prices of most other goods and services have increased. You can also buy a bundle or package that includes a home telephone line, telephone calls and broadband services. We have produced a factsheet that explains how companies can compete to supply broadband services. Why does the ԭ make theserules? Our rules mean that Telstra is required to offer two services to other telephone companies at reasonable prices. These services are Wholesale Line Rental (WLR) service and the Local Carriage Service(LCS). The WLR service makes your telephone ready to use for telephone calls but does not include the calls you make. This allows telephone companies to provide you with an active telephone line to you so your home or office telephone can be used to make and receive calls. The LCS is the service that allows you to use your home or business telephone to call people in your local area. Telstra also sells other services that allow you to make long distance and international calls; we have prepared a factsheet on these services. We were concerned that if we didnt set rules for the WLR and LCS services, Telstra might not sell these services at reasonable prices. Or it might place unreasonable conditions on telephone companies wanting to buy these services. If either of these things happened, other companies would have found it difficult to compete with Telstra for your business. With less competition from other companies, Telstra would be able to charge higher prices for providing telephone services to you and other consumers. While this would benefit Telstra, it would not benefit you. We set the prices and other conditions for sharing the use of Telstras network where Telstra and its competitors cant agree on whats fair. We set prices that allow Telstra to recover its costs of sharing its network and make a reasonable commercial profit. We do not set retail prices or specific conditions included in the retail telephone and broadband plans offered by telephone companies. How do companies provide telephone services to you using Telstras copper wires? Telstra owns and operates the network of copper wires that is currently used to carry most home and business telephone calls within Australia. You have a choice of buying home telephone services from a large number of competing telephone companies, most of which use Telstras copper network. There are two ways Telstras competitors can supply telephone services using Telstras copper network. They can buy wholesale line rental (WLR) and telephone call services (LCS) from Telstra. These companies can then sell retail services to you. Or They can supply retail telephone services using Telstras copper wires and their own equipment. We have prepared a factsheet that explains the ԭs rules for telephone companies that use Telstras copper wire and their own equipment. In both cases, Telstras competitors are able to supply a range of retail services to you. These include customer assistance (such as call centres), billing and accounts departments, marketing and information about their products. For more information The ԭ has published HYPERLINK "http://www.accc.gov.au/regulated-infrastructure/communications/accc-role-in-communications/consumer-fact-sheets-for-telecommunications-services"factsheets about other telecommunications services that the ԭ makes rules about. Details about the rules regarding the prices that Telstra can charge telephone companies that use its network and other supply conditions set by the ԭ are in ourHYPERLINK "http://accc.gov.au/regulated-infrastructure/communications/fixed-line-services/fixed-line-services-final-access-determination-fad-2011" 2011 decision report. The ԭ is currently considering whether it should continue to set rules for the WLR service and LCS. HYPERLINK "http://www.accc.gov.au/regulated-infrastructure/communications/fixed-line-services/fixed-line-services-declaration-inquiry-2013/consultation-on-discussion-paper"Our discussion paper gives you more information and lets you know how you can tell us what you think. Australian Competition and Consumer Commission 23 Marcus Clarke Street, Canberra, Australian Capital Territory 2601 Commonwealth of Australia 2013 ISBN 978 1 921973 77 2 ԭ 07/13_744 Important notice The information in this publication is for general guidance only. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. Youshould obtain professional advice if you have any specific concern. The ԭ has made every reasonable effort to provide current and accurate information, butit does not make any guarantees regarding the accuracy, currency or completeness of thatinformation. {}./0:;<)*=>@!A!ztm h (h(+ h&V0J(j@h1h\$y0JEB*Uph h&V0JEjh\$yUh\$yjh&VUhK!h&VB*ph3fh1h&V0JEB*ph(jh1h\$y0JEB*Uphh1h\$y0JEB*ph"jh1h&V0JEB*UphhQ h&V3y A ! _Q]^#tf{(gd&V(gdWZYgd&VXS @!A!gd ([ 10:pN. 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Thi           T7#4UUBUUB72=Lcs ensures you can choose the type of service that best suits                 T@H;LUUBUUBHJSLcyour needs. The ACCC sets rules that promote competition among companies supplying                     THSdUUBUUBHbLcttelephone services.       TTSdUUBUUBbLcP w   % % %  TtHl_{UUBUUBHy\LcTelstra owns the network of copper wires that is currently used to carry most telephone call     T`l{UUBUUB`yLcts around Australia.     TH}UUBUUBHeLcOur rules allow other telephone companies to buy telephone services provided on Telstra s network at       THUUBUUBHoLc,reasonable prices and other conditions which they then&" WMFC 7w resell as retail services to you. Our rules allow these       THUUBUUBHLc|telephone companies to c  TgUUBUUBALcompete with Telstra in supplying telephone services to consumers.    TThnUUBUUBhLcP    THUUBUUBHkLc$This factsheet is part of a series explaining how our regulation of the telecommunications industry works.     TTUUBUUBLcP  Rp@Lucida Fax|/_m1| p`Ev1p| *v1`-=LucidaFaxCp1ln1b2**dv% % %   T HUUBUUBH#LcHow do you benefit from the ACCC s          !c"   TxHUUBUUBHLc\rules?    TTUUBUUBLcP  !c"  % % %  T8H&15UUBUUBH3'LcOur main aim is to ensure that you have    TT2&75UUBUUB23LcP  T8&5UUBUUB83Lcla choice of well  TT&5UUBUUB3LcP-i T&5UUBUUB34Lcpriced telephone services with the service features     TH6EUUBUUBHCoLc,that you want. Competition is usually the best way to achieve this because companies that set their prices too         THFUUUBUUBHSKLchigh or don t offer the types of services that people want will often lose    TFUUUBUUBS!Lccustomers to competing companies.    TTFUUUBUUBSLcP    TH]lUUBUUBHjhLcBy ensuring other telephone companies can supply services using Telstra s network, our rules allow more        T,Hn-}UUBUUBH{PLctelephone companies to compete to offer you a good choice of telephone services.   TT.n4}UUBUUB.{LcP l   T,HUUBUUBH%LcOver the past decade, retail prices f  TUUBUUB@Lcor telephone calls over Telstra s copper network have fallen by &" WMFC w    TXHUUUBUUBHLcP17 TTVZUUBUUBVLcP  T`[lUUBUUB[LcTper TTmqUUBUUBmLcP a TrUUBUUBraLccent, while prices of most other goods and services have increased. You can also buy a bundle or       T\HaUUBUUBHXLcpackage that includes a home telephone line, telephone calls and broadband services. We    TbUUBUUBbLclhave produced a    T(H0UUBUUBHOLcfactsheet that explains how companies can compete to supply broadband services.    TT17UUBUUB1LcP t  % % %  TH<UUBUUBHLcWhy does the ACCC make these      TT=GUUBUUB=LcP  TpHUUBUUBHLcXrules?  TTUUBUUBLcP  !c"  % % %  THUUBUUBHiLc Our rules mean that Telstra is required to offer two services to other telephone companies at reasonable       TH!UUBUUBHLctprices. These servi T|!UUBUUBJLcces are Wholesale Line Rental (WLR) service and the Local Carriage Service       TT}!UUBUUB}LcP  Tp!UUBUUBLcX(LCS).  TT!UUBUUBLcP    TH)8UUBUUBH6iLc The WLR service makes your telephone ready to use for telephone calls but does not include the calls you       TH9HUUBUUBHFELcmake. This allows telephone companies to provide you with an active t     T,9HUUBUUBF%Lcelephone line to you so your home or     THIXUUBUUBHV8Lcoffice telephone can be used to make and receive calls.   TTIXUUBUUBVLcP    TH`oUUBUUBHmkLc$The LCS is the service that allows you to use your home or business telephone to call people in your local     &WMFCw   THq|UUBUUBH~7Lcarea. Telstra also sells other services that allow you   T}qUUBUUB}~7Lcto make long distance and international calls; we have      T8H/UUBUUBH'Lcprepared a factsheet on these services. TT06UUBUUB0LcP    THUUBUUBHiLc We were concerned that if we didn t set rules for the WLR and LCS services, Telstra might not sell these          THUUBUUBH8Lcservices at reasonable prices. Or it might place unreaso   TUUBUUB3Lcnable conditions on telephone companies wanting to      THUUBUUBHiLc buy these services. If either of these things happened, other companies would have found it difficult to      T<H3UUBUUBH(Lccompete with Telstra for your business.    TT4:UUBUUB4LcP    THUUBUUBH;LcWith less competition from other companies, Telstra would b      T\UUBUUB-Lce able to charge higher prices for providing    THUUBUUBHjLc telephone services to you and other consumers. While this would benefit Telstra, it would not benefit you.     TTUUBUUBLcP  % % 6c6c666b6b666a6a66  c.@"Arial--- +2 pHcA guide for consumers    2 pc  @Lucida Fax--- #2 HcWHAT YOU NEED TO     2 c  2  cKNOW ABOUT:    2 c  @Lucida Fax------ S2 H0cHow competition in supplying landline telephone              +2 Hcservices benefits you       2 9c  --- 2 HcJu 2 Ucly  2 _c  2 cc2013  2 c  @"Arial--- 2 HXcCompetition among telephone companies benefits you because greater competition leads to                          A2 2H$clower prices and greater choice. Thi           g2 27=cs ensures you can choose the type of service that best suits b               2 JHScyour needs. The ԭ sets rules that promote competition among companies supplying s                   (2 bHctelephone services.        2 bc  --- 2 yH\cTelstra owns the network of copper wires that is currently used to carry most telephone call     )2 y`cs around Australia.    2 HecOur rules allow other telephone companies to buy telephone services provided on Telstras network at r      2 Hocreasonable prices and other conditions which they then resell as retail services to you. Our rules allow these      /2 Hctelephone companies to c  m2 Acompete with Telstra in supplying telephone services to consumers.v     2 hc   2 HkcThis factsheet is part of a series explaining how our regulation of the telecommunications industry works. e     2 c  @Lucida Fax--- @2 H#cHow do you benefit from the ԭs i         ,c' 2 Hcrules?     2 c  ,c'--- F2 3H'cOur main aim is to ensure that you have     2 32c  #2 38ca choice of well   2 3c- Y2 34cpriced telephone services with the service features    2 CHocthat you want. Competition is usually the best way to achieve this because companies that set their prices too        |2 SHKchigh or dont offer the types of services that people want will often lose c   =2 S!ccustomers to competing companies.u     2 Sc   2 jHhcBy ensuring other telephone companies can supply services using Telstras network, our rules allow more       2 {HPctelephone companies to compete to offer you a good choice of telephone services.    2 {.c   C2 H%cOver the past decade, retail prices fv  k2 @cor telephone calls over Telstras copper network have fallen by    2 Hc17  2 Vc  2 [cpere  2 mc  2 raccent, while prices of most other goods and services have increased. You can also buy a bundle or w     2 HXcpackage that includes a home telephone line, telephone calls and broadband services. We    #2 bchave produced a   2 HOcfactsheet that explains how companies can compete to supply broadband services..     2 1c  --- 52 HcWhy does the ԭ make these       2 =c  2 Hcrules?   2 c  ,c'--- 2 HicOur rules mean that Telstra is required to offer two services to other telephone companies at reasonable s      (2 Hcprices. These servi z2 Jcces are Wholesale Line Rental (WLR) service and the Local Carriage Service        2 }c  2 c(LCS).   2 c   2 6HicThe WLR service makes your telephone ready to use for telephone calls but does not include the calls you s     s2 FHEcmake. This allows telephone companies to provide you with an active t     C2 F%celephone line to you so your home or v   _2 VH8coffice telephone can be used to make and receive calls.    2 Vc   2 mHkcThe LCS is the service that allows you to use your home or business telephone to call people in your local t     ^2 ~H7carea. Telstra also sells other services that allow you   ^2 ~}7cto make long distance and international calls; we have     F2 H'cprepared a factsheet on these services.  2 0c   2 HicWe were concerned that if we didnt set rules for the WLR and LCS services, Telstra might not sell these l         _2 H8cservices at reasonable prices. Or it might place unreaso   X2 3cnable conditions on telephone companies wanting to r    2 Hicbuy these services. If either of these things happened, other companies would have found it difficult to l    G2 H(ccompete with Telstra for your business.     2 4c   d2 H;cWith less competition from other companies, Telstra would bn      O2 -ce able to charge higher prices for providing   2 Hjctelephone services to you and other consumers. While this would benefit Telstra, it would not benefit you.      2 c  "System--ccbbaa՜.+,D՜.+, px  nConsumer education- 5 cWhat you need to know about: How competition in supplying landline telephone services benefits youFHow competition in supplying landline telephone services benefits you/ How do you benefit from the ԭs rules? ( Why does the ԭ make these rules?U How do companies provide telephone services to you using Telstras copper wires? For more information Title Headings\ 8@ _PID_HLINKSAhttp://www.accc.gov.au/regulated-infrastructure/communications/fixed-line-services/fixed-line-services-declaration-inquiry-2013/consultation-on-discussion-paperd;http://accc.gov.au/regulated-infrastructure/communications/fixed-line-services/fixed-line-services-final-access-determination-fad-2011u?http://www.accc.gov.au/regulated-infrastructure/communications/accc-role-in-communications/consumer-fact-sheets-for-telecommunications-services  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root Entry FQData 1Table:XWordDocument3(SummaryInformation(JhDocumentSummaryInformation8CompObjr  F Microsoft Word 97-2003 Document MSWordDocWord.Document.89q