ࡱ> [ %bjbj:E:E ?X/\X/\o]88)))))D)))t*,*<)**(+++L,,4-$T*)):-L,L,:-:-)))++H>000:-p)+)+0:-00.y+ x԰-L|@T0|~-~J~):-:-0:-:-:-:-:-)).:-:-:-:-:-:-:-~:-:-:-:-:-:-:-:-:-8> v(:  Broadband performance monitoring and reporting in the Australian context Response to Consultation paper 13 September 2013 Opmantek Company Overview (Brief) Opmantek is a public company operating in the field of Network Management Software. Opmantek operates a Commercial Open Source Software model (COSS) and owns the intellectual property to two world leading Open Source projects: Network Management Information System (NMIS), and Open AudIT (acquired by Opmantek in January 2013). Opmantek is debt free and financially strong. NMIS is a commercial open source software system that has been developed over the last 13 years. NMIS is possibly the most widely used network management system globally and is used by over 20,000 organisations which include some of the worlds largest carrier networks. Open AudIT is a commercial open source software application that has been developed over the last 12 years. Open-AudIT is one of the worlds leading network discovery, inventory and audit programs used by approximately 25,000 organisations, worldwide. Opmantek offers commercial software modules and commercial services including support, customizations, implementation and training. Opmantek has a modern business model, leveraging open source software development, virtual appliances, cloud technology and exports globally via the internet. Opmantek has a goal to disrupt the stagnated network management industry to provide high feature network management solutions which work out of the box, are simple to use, highly scalable and affordable. Response to Summary of Questions Questions on which the ԭ is seeking views: Testing methodology Do you agree that a probe-based testing methodology would be the most reliable and accurate approach for the Australian context? Yes, Opmantek agrees that for consumer based performance data probe-based testing will provide more accurate and holistic performance data. If you consider an alternative approach preferable, what approach do you prefer and why? Probe based testing could represent one portion of the program with server side monitoring polling compatible CPE on another portion. Collecting simple communications metrics with a synthetic traffic protocol like Cisco IPSLA may be suitable. Server-side monitoring can supply packet-loss, latency, jitter, and availability metrics which can be sufficient to determine connection health. Services What services should be included in the ԭs proposed performance monitoring and reporting program? In particular: Do you agree that the ԭ should monitor ADSL, HFC and NBN-based broadband services? Yes. Although monitoring should not be limited to these mediums. Do you agree that the ԭ should monitor small business broadband services? Yes. ISPs that provide both commercial and residential services should have both services monitored to ensure one is not sacrificed for the other. Are there any other services which you consider should be included in the proposed program? In your response, please outline reasons. From the ISPs view point we would consider it a positive if the program also offered an internal monitoring system, not visible by the ԭ but providing the same metrics. This can provide assurance that downstream SLAs are never less than upstream SLAs. Regions How should the ԭ determine which regions to monitor as part of any program? In particular: How many Australian cities do you consider should be monitored as part of the proposed program? How could these be determined by the ԭ? The program should aim to monitor as many cities as possible. Although, the focus should be on exchange sites rather than cities as houses on opposite sides of a street may be connected to different exchanges and so will be receiving different connection routes. Would you consider State or Territory regions which encompass rural and regional areas outside of each major city would be sufficient to provide information to consumers living in these areas on the performance of broadband services? For example, a Victorian rural/regional delineation which encompasses services outside of metropolitan Melbourne. As above. We recommend the area delineations be focused on exchange service areas rather than metro/rural/regional areas. Internet service providers How should the ԭ determine which ISPs to monitor for ADSL and NBN-based services? For example: Should the ԭ monitor the largest ISPs by total market share in the Australian fixed-line broadband market? Yes. Should the ԭ monitor the largest ISPs by market share for each technology? Yes. Should the ԭ monitor the largest ISPs by market share for each region? Yes. If you consider that another approach to determining which ISPs to monitor is preferable, what is it and why do you prefer that approach? Should the ԭ monitor all providers of HFC in Australia, or limit testing to the two major networks operated by Telstra and Optus? Testing should not be limited to the two major networks. Speed tiers Do you agree the ԭ should test both ADSL 1 and ADSL2+ services? Yes. Should the ԭ test specific speed tiers for HFC and NBN-based services or should it test services falling within particular speed ranges? Please explain if and why you prefer a particular approach. If available, achievable speeds should be tested across all major packages advertised. Sample size What is the minimum number of probes which would be required to provide robust results on the broadband performance likely to be experienced by consumers acquiring a particular ISP package or offering in a particular region (i.e. per sample set)? No comment Which of the variables (ISP, geographic region, speed tier or size of each sample set) is most important and why? They are all important in determining the quality of service. As a customer I would expect to see values for all these variables. Metrics What information regarding download and upload data transfer rates (or speeds) would be most useful for ISPs and for consumers? In particular: Do you agree that the ԭ should monitor both peak and off-peak data transfer rates? Yes. What is the daily peak or busy period for demand on broadband bandwidth in Australia? Yes. To what extent are burst speeds available for consumers in Australia and should they be accounted for in the ԭs proposed testing program? If possible, Yes. What additional quality of service parameters should the ԭ monitor so as to obtain rich and meaningful information regarding the performance of broadband services in Australia? In your response, please state each factor which you consider should be tested and why. Reporting What do you consider is the best approach to reporting on broadband performance in Australia? In particular: How often should the ԭ report on the results of its broadband performance testing? We believe quarterly or half-yearly would be appropriate. Do you agree that the ԭ should provide detailed observations, commentary or analysis on the results of testing? Yes, we believe that commentary would be value but should not obscure the raw data. To what extent would industry (e.g. ISPs) value access to the raw data collected by any testing program and want to have access to it? 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