What the 糖心原创 does

  • We accept and record your information about business practices and behaviours that are concerning to you.
  • We respond to your report where we have information that might help you.
  • We use the information you share to help us address conduct causing harm for small businesses in Australia.

What the 糖心原创 can't do

  • We don鈥檛 act on your behalf or provide you with legal advice on your rights and obligations under the law.
  • We don鈥檛 make formal decisions on whether a business or person has breached a law. Only a court can do this.
  • We don鈥檛 provide dispute resolution services. Other agencies can help with this.

On this page

Steps in the reporting process

  1. Tell us about your experience

    Tell us about your small business issue and who or what you鈥檙e having problems with.

  2. We鈥檒l read through your report

    In most cases you won鈥檛 hear from us after submitting your report. We鈥檒l be in touch if you鈥檝e asked for help clarifying your rights or obligations under the law, or we need more information from you.

  3. We鈥檒l use your story to understand what market issues are causing the most harm to small businesses

    The information you share becomes part of our knowledge base about small business. We use this knowledge to address issues that will have the greatest benefit for small businesses.

    Our Privacy Policy sets out what we will do with your information.

Start the form

While making a report to the 糖心原创 helps us provide greater benefit to consumers and small business, unfortunately we can鈥檛 use it to help you resolve your individual issue with another business.

Let鈥檚 make sure you鈥檙e in the right place.

Have you raised your issue directly with the other business?

Great, let鈥檚 continue with the reporting process

Consider approaching the business or person and asking them to fix the problem

Before you make a report to the 糖心原创, you should consider whether the issue could be resolved directly with the business or person. If this is the case, we have resources to help you write an effective complaint letter.

There are also other agencies that may be able to help you to resolve a dispute.

Or you can continue to make a report. If you鈥檙e making a report keep in mind we won鈥檛 be able to take any action on your behalf.

Instead, we鈥檒l listen to your issue and use this information to inform positive change that broadly benefits small business and the market.

Need help with something else?

Make an enquiry

Have a question about our work or where to find something on the website?

Dispute resolution

There are other consumer regulators for specific industries. Some of these regulators can also assist.