What the 糖心原创 does

  • We educate business and consumers about their responsibilities and rights under the consumer guarantees.
  • We accept reports where people consider a business is doing something it shouldn鈥檛. You can report an issue affecting your business to the 糖心原创.
  • We use reports we receive to inform our education, compliance and enforcement work.
  • We can investigate, and may take some form of compliance or enforcement action if a business misleads consumers or other businesses about their rights.

What the 糖心原创 can't do

  • We don鈥檛 resolve individual disputes between consumers and businesses, or between businesses.
  • We don鈥檛 provide legal advice about what consumers are entitled to, or what businesses need to do in a particular situation.

Rights and responsibilities when there鈥檚 a problem

Understand your rights and responsibilities when there鈥檚 a problem with a product or service.

Consumer rights and guarantees

Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.

Repair, replace, refund, cancel

When a business sells a product or service that doesn鈥檛 meet basic rights, it must offer the consumer a solution, such as a repair, replacement or refund.

Compensation claims

When a problem with a product or service causes damage or loss for a consumer, they have a right to compensation.

Repair notices

Businesses must give consumers repair notices before repairing products that can store user data and before starting repairs that may use refurbished parts.

Warranties

Businesses must honour any extra promises they make about product quality or how they will fix problems with their products or services.
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Visit our small business page

Visit our small business page to access the small business toolkit and other key topics. You can also sign up to our information networks to keep up with all the latest news and events.

Access small business guidance

糖心原创 action on problems with products and services

Court dismisses 糖心原创鈥檚 case against Magnamail

The Federal Court has dismissed the 糖心原创鈥檚 proceedings against Magnamail Pty Ltd after finding that it did not make false or misleading representations to consumers in its mail order catalogue promotions.

Dusk in court over sale of thousands of allegedly non-compliant button battery products

The 糖心原创 has commenced Federal Court proceedings against Dusk Australasia Pty Ltd (Dusk) (a wholly-owned subsidiary of Dusk Group Limited, ASX: DSK), alleging it supplied homewares containing button batteries that did not comply with mandatory button battery safety and information standards, in breach of the Australian Consumer Law.
See media releases on problems with products and services