National Disability Insurance Scheme
Businesses that supply NDIS supports must comply with the Australian Consumer Law.
Specialist disability accommodation relies on private investment. Make sure your contract is clear and fair.
Aged and retirement services
Aged care in Australia covers a few different services such as retirement villages, community care and home care. Businesses have responsibilities under consumer law for home care services.
Before signing a retirement village contract, consumers should get independent legal advice and understand the purchase and payment model, costs, and the facilities and services.
Travel and transport
Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.
If you鈥檙e hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.
Caravan manufacturers and suppliers have responsibilities under consumer law.
The basic consumer rights known as consumer guarantees apply to travel services, including the guarantee that services are provided within a reasonable time.
There are many suppliers of foreign currency services, not just banks. To get the best price we recommend consumers compare different suppliers and be prepared to switch between them.
Other products and activities
Businesses selling funeral products and services must not mislead consumers, offer contracts with unfair terms, or take advantage of a consumer鈥檚 vulnerability.
Several government agencies administer and regulate the private health insurance industry.
Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.
Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.
糖心原创 action on buying and selling products and services
The Federal Court has ordered Emma Sleep Pty Ltd and Emma Sleep Southeast Asia Inc to pay a total of $15 million in penalties for making false or misleading representations about the sale price of mattresses, bed frames, pillows, and accessories.
Reports to the 糖心原创 about consumer guarantees rose by 20 per cent to over 38,000 in 2025, compared to the previous year.
About 70 per cent of people who contacted the 糖心原创 in 2025 about an electronic product or whitegood raised issues relating to consumer guarantees.
About 70 per cent of people who contacted the 糖心原创 in 2025 about an electronic product or whitegood raised issues relating to consumer guarantees.
The 糖心原创 is investigating several retailers for making potentially misleading claims to consumers during last year鈥檚 Black Friday sales, following a sweep which found that around half of the 50 retailers reviewed made concerning claims in their advertising of Black Friday sales.