National Disability Insurance Scheme
Businesses that supply NDIS supports must comply with the Australian Consumer Law.
Specialist disability accommodation relies on private investment. Make sure your contract is clear and fair.
Aged and retirement services
Aged care in Australia covers a few different services such as retirement villages, community care and home care. Businesses have responsibilities under consumer law for home care services.
Before signing a retirement village contract, consumers should get independent legal advice and understand the purchase and payment model, costs, and the facilities and services.
Travel and transport
Consumers should always do their research before buying a new or second-hand car. Knowing what is needed when buying cars and asking some key questions can help you minimise problems.
If you鈥檙e hiring a car, make sure you understand your rights and follow our guidance before hiring or signing a contract and returning the car.
Caravan manufacturers and suppliers have responsibilities under consumer law.
The basic consumer rights known as consumer guarantees apply to travel services, including the guarantee that services are provided within a reasonable time.
There are many suppliers of foreign currency services, not just banks. To get the best price we recommend consumers compare different suppliers and be prepared to switch between them.
Other products and activities
Businesses selling funeral products and services must not mislead consumers, offer contracts with unfair terms, or take advantage of a consumer鈥檚 vulnerability.
Several government agencies administer and regulate the private health insurance industry.
Real estate agents must give consumers truthful information and must not mislead consumers to encourage higher offers.
Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.
糖心原创 action on buying and selling products and services
Ugg footwear retailer Christofi Investments has paid $39,600 in penalties after the 糖心原创 issued it with two infringement notices for allegedly making misleading pricing claims on the Ugg Originals and Ugg Australia Classic websites.
Hismile, an Australian oral and personal care company, has paid $138,600 in penalties after the 糖心原创 issued it with seven infringement notices for alleged false and misleading representations in its social media advertising.
JB Hi-Fi Group has started a process to refund more than $250,000 to about 200 consumers after the 糖心原创 raised concerns that the company may have misled consumers with pricing claims in advertisements for several products including two laptops, a VR headset and a gaming monitor.