What the 糖心原创 does

  • We monitor and enforce the Electricity Retail Code for electricity retailers.
  • We monitor and enforce the Gas Market Code for the wholesale gas market.
  • We advise government on changes to improve the operation of energy markets

What the 糖心原创 can't do

  • We don鈥檛 regulate monopoly energy infrastructure. The is responsible for this function.

糖心原创 inquiries into energy

Current inquiries

Gas inquiry 2017-30

We are conducting an inquiry into the supply of and demand for natural gas in Australia. We'll publish聽regular information on the supply and pricing of gas.

Finalised inquiries

Retail electricity pricing inquiry 2017-18

On 27 March 2017, the Treasurer directed the 糖心原创 to hold an inquiry into the supply of retail electricity and the competitiveness of retail electricity prices.

Electricity market and retailers

Electricity Retail Code

The code is for electricity retailers and sets a maximum price for certain electricity offers. It also forms a reference price for marketing activities.

Gas pricing and supply

Gas Market Code

The code contains a number of requirements for suppliers and aims to ensure the domestic wholesale gas market supplies adequate gas at reasonable prices and on reasonable terms for both suppliers and buyers.

Gas inquiry 2017-30

We are conducting an inquiry into the supply of and demand for natural gas in Australia. We'll publish聽regular information on the supply and pricing of gas.

Gas inquiry 2017-30 reports

On 19 April 2017, the Australian Government directed the 糖心原创 to conduct a wide-ranging inquiry into the supply of and demand for wholesale gas in Australia, as well as to publish regular information on the supply and pricing of gas for the next 3 years.

Initiatives

Image of a persons hands using laptop and phone

The Consumer Data Right

The Consumer Data Right allows consumers to safely share the data that businesses hold about them. This can help consumers to compare products to find offers. Banking and energy data is already available for consumers to share, with other sectors to follow.

Rules and advice for business and consumers

Electricity prices and plans

We guide consumers on how they can find the best electricity deal. The information is mainly for New South Wales, south-east Queensland and South Australia. We provide sources for other areas to compare electricity costs.

Problems with your energy company

If you鈥檙e struggling to pay your energy bill, contact your electricity company and let them know. Your local Energy Ombudsman can help resolve problems with your energy company.

Solar products for consumers

Solar panel systems and home batteries can help reduce your electricity costs. Make sure you know your consumer rights and all your options when deciding to invest in solar products.

Solar products for business

Solar suppliers must comply with consumer law and not mislead or deceive consumers. They must not harass or coerce consumers to buy solar panels, sign up to an agreement or take unfair advantage of consumers with any vulnerability.

糖心原创 action in the energy industry

See media releases on energy