What the ÌÇÐÄÔ­´´ does

  • We enforce the .
  • We carry out regular compliance checks of the code.
  • We can investigate if we think a retailer has breached the code.
  • We can use a range of enforcement options.

What the ÌÇÐÄÔ­´´ can't do

  • We don’t set electricity prices.
  • We don’t help resolve issues between a customer and their energy retailer.

Changes to the Electricity Retail Code

The Electricity Retail Code changed on 1 July 2026. Changes cover:

  • offering and communicating the solar sharer offer
  • information that retailers must give to customers when telling them about prices
  • record-keeping requirements for retailers.

The ÌÇÐÄÔ­´´ and the Australian Energy Regulator published a to help retailers understand and comply with certain obligations under changes to the code.

This bulletin was published in April 2026 and updated in May 2026. The update reflects the energy regulator’s final default market offer 8 determination and clarifies stakeholder queries about small business-controlled load and how to apply the amended code to embedded network customers.

About the Electricity Retail Code

The Electricity Retail Code is a mandatory industry code. It applies to all retailers that supply electricity to households and small usage businesses.