What the 糖心原创 does

  • We assess and enforce terms of access to the NBN in a special access undertaking (SAU) from NBN Co.
  • We enforce Telstra鈥檚 structural separation undertaking (SSU) and the plan to migrate Telstra鈥檚 customers to the NBN.
  • We set wholesale prices and wholesale terms of access for declared services.
  • We track and report on prices and competition in the communications sector.
  • We investigate claims of anti-competitive conduct in the communications sector.

What the 糖心原创 can't do

  • We don鈥檛 licence operators in communication services. The does this.
  • We don鈥檛 set retail prices for mobiles, internet or communications.
  • We don鈥檛 resolve individual disputes about mobile phone and internet services. The does this.

Industry reporting and monitoring

Telecommunications monitoring

We collect information to monitor competition, track market developments, and inform regulatory decisions. We publish reports using the data and information we collect.

Telecommunications registers

The registers contain a public record of certain telecommunications information. This includes exemption orders, competition notices, determinations, declared services and access undertakings.

Access to infrastructure services

National Broadband Network (NBN) access regulation

We regulate the wholesale National Broadband Network (NBN) service. This service is used by retail service providers to provide broadband services to consumers. We determine the terms and conditions of access to services provided over the NBN.

Non-NBN fixed line services access regulation

The 糖心原创 regulates a range of non-NBN fixed line wholesale telecommunications services. For the services we regulate, we determine the price and other terms of access for retail service providers.

Internet interconnection regulation

Internet interconnection refers to the arrangements networks make with each other to exchange internet traffic. We monitor and assess whether access to internet interconnection services is available on competitive terms.

Mobile services regulation

The 糖心原创 actively monitors the mobile services market and regulates mobile terminating services. We do this to stop mobile operators abusing their monopoly over mobile termination and to help make mobile services competitive for consumers.

Telstra's migration of fixed line services

The 糖心原创 assesses compliance with Telstra鈥檚 structural separation undertaking and migration plan. We monitor consumer issues and competition while Telstra鈥檚 legacy fixed line services are being migrated to the National Broadband Network (NBN).

Copyright regulation

The granting of copyright usually doesn鈥檛 cause competition concerns. There have been some instances, however, where collective copyright licensing has resulted in market power. We have an interest in copyright when it impacts competition.

Digital radio access regulation

The 糖心原创 regulates access to digital radio transmitter facilities through access undertakings. We also ensure digital radio multiplex transmitter licensees don't discriminate anti-competitively between broadcasters.

糖心原创 inquiries and market studies into telecommunications

Regional mobile infrastructure inquiry 2022-23

In March 2022, the 糖心原创 was directed to conduct an inquiry into towers used in the supply of radiocommunications services in regional areas, and into the feasibility of providing mobile roaming during natural disasters and emergencies.

Communications sector market study 2018

The 糖心原创 conducted a market study of the Australian communications sector to examine any existing and emerging competition and consumer issues in the sector. The final report was released in April 2018.

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Keep up with all the latest news in the telecommunications and internet sector.

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Rules and advice for business and consumers

Choosing a mobile phone service

There are many different mobile plans on offer, so choosing a plan that suits your needs can be difficult. We provide information on how to understand different plans, and how to pick one that is right for you.

Broadband speeds

Advertised home broadband speeds must be accurate. Our guidance helps providers give accurate and helpful information about broadband speeds.

Broadband performance data

The 糖心原创 runs the Measuring Broadband Australia program. It provides information on the real world performance of broadband plans. We publish updates on this page every 3 months.

Volunteer to help track broadband speeds

The 糖心原创鈥檚 Measuring Broadband Australia program tests broadband speed and performance of volunteer households across Australia at different times of the day. 

We rely on volunteers around the country who host a testing device on their broadband connection.

Volunteers have access to information about their internet performance through a dashboard and receive regular report cards.

糖心原创 action in telecommunications and internet

See media releases on telecommunications and internet