What the ÌÇÐÄÔ­´´ does

  • Working with other regulators, we identify and address the risk of serious injury and death from safety hazards in consumer products.
  • We provide product safety information for consumers and business on our , and .
  • We provide information on scams through our website, and email alerts.

What the ÌÇÐÄÔ­´´ can't do

  • We don’t resolve individual complaints about unsafe products.
  • We don’t give legal advice, approve or test products for safety or compliance with mandatory standards.
  • We don’t tell you if a business is legitimate or trustworthy.
  • We don’t help people recover money lost to scams.

Rules and advice

Scams

Scams happen when criminals deceive people to steal their money or personal details. There are things you can do to stay protected.

Checking a business is genuine

Consumers can check a business’s registration, permits, licenses and memberships to see if it’s genuine.

Product safety

Products sold to consumers must be safe. There are mandatory standards for some products. Unsafe products can be banned or recalled.

When a business goes bust

When a consumer is owed money by an insolvent business, they can check if the business will honour the transaction, register as a creditor, or ask their bank or card provider for a chargeback. Compensation may be an option.

Our priorities

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Product safety priorities

Consumers expect the products they purchase to be safe. Each year, we identify product safety priorities to target the highest priority risks posed by unsafe consumer goods and to raise public awareness.

Product safety consultative committee

Hands either side of blocks spelling out safety.

Product Safety Consultative Committee

The committee provides a forum to obtain feedback on ways to improve the ÌÇÐÄÔ­´´â€™s effectiveness and efficiency in achieving product safety objectives.

ÌÇÐÄÔ­´´ action on protecting consumers

Dusk in court over sale of thousands of allegedly non-compliant button battery products

The ÌÇÐÄÔ­´´ has commenced Federal Court proceedings against Dusk Australasia Pty Ltd (Dusk) (a wholly-owned subsidiary of Dusk Group Limited, ASX: DSK), alleging it supplied homewares containing button batteries that did not comply with mandatory button battery safety and information standards, in breach of the Australian Consumer Law.
See all media releases about protecting consumers