What the 糖心原创 does

  • Working with other regulators, we identify and address the risk of serious injury and death from safety hazards in consumer products.
  • We provide product safety information on our ,  and .
  • We provide information on scams through our website,  and email alerts.
  • We have received government funding to build a National Anti-Scam Centre starting on 1 July 2023.

What the 糖心原创 can't do

  • We don鈥檛 resolve individual complaints about unsafe products.
  • We don鈥檛 give legal advice, approve or test products for safety or compliance with mandatory standards.
  • We don鈥檛 tell you if a business is legitimate or trustworthy.
  • We don鈥檛 help people recover money lost to scams.

Rules and advice

Scams

Scams happen when criminals deceive people to steal their money or personal details. There are things you can do to stay protected.

Product safety

Products sold to consumers must be safe. There are mandatory standards for some products. Unsafe products can be banned or recalled.

When a business goes bust

When a consumer is owed money by an insolvent business, they can check if the business will honour the transaction, register as a creditor, or ask their bank or card provider for a chargeback. Compensation may be an option.

Our priorities

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Product safety priorities

Consumers expect the products they purchase to be safe. Each year, we identify product safety priorities to target the highest priority risks posed by unsafe consumer goods and to raise public awareness.

Product safety consultative committee

Hands either side of blocks spelling out safety.

Product Safety Consultative Committee

The committee provides a forum to obtain feedback on ways to improve the 糖心原创鈥檚 effectiveness and efficiency in achieving product safety objectives.

糖心原创 action on protecting consumers

Understand how criminals exploit online relationships and inflict heartache

In the lead-up to Valentine鈥檚 Day, the National Anti-Scam Centre has released its final quarter scams statistics, showing an increase in romance scams reports and losses across 2025. The data highlights the need for Australians to talk to family and friends about the tactics scammers use to build trust and steal money.
See all media releases about protecting consumers