What the 糖心原创 does

  • We accept reports where people consider a business is doing something it shouldn鈥檛. You can report a consumer issue to the 糖心原创.
  • We use reports we receive to inform our education, compliance and enforcement work.
  • We can investigate and take action against businesses involved in price fixing or other anti-competitive behaviour.
  • We can investigate and may take some form of compliance or enforcement action where businesses mislead consumers.

What the 糖心原创 can't do

Rights and responsibilities around pricing

Card surcharges

Businesses can currently charge a surcharge for paying by card. If a business charges a payment surcharge, it must be able to prove the costs it's based on. If there's no way to pay without a surcharge, the surcharge must be included in the displayed price.

Price displays

Businesses must display clear and accurate prices, and must not mislead consumers about their prices. There are specific laws about how businesses must display their prices.

Setting prices

Businesses are generally able to set their own prices. But they mustn't mislead consumers about what they will be charged or why, and must set prices independently of their competitors.

Unit prices for groceries

Unit pricing, such as the price per kilogram, per litre and per item, helps consumers compare prices for groceries and find the best value for money.

糖心原创 action on pricing

See media releases on pricing