What the 糖心原创 does

  • We track and report on prices and competition in the communications sector.

  • We allow access to essential communications infrastructure.

  • We investigate claims of anti-competitive conduct in the sector.

What the 糖心原创 can't do

  • We don鈥檛 set retail prices for mobiles, internet or other communication services.

  • We don鈥檛 fix problems or disputes about phone or internet services. The does this.
  • We don鈥檛 licence operators in communication services. The does this.

Phone and internet services

Choosing a mobile phone service

There are many different mobile plans on offer, so choosing a plan that suits your needs can be difficult. We provide information on how to understand different plans, and how to pick one that is right for you.

糖心原创 inquiries into telecommunications or internet

Regional mobile infrastructure inquiry 2022-23

In March 2022, the 糖心原创 was directed to conduct an inquiry into towers used in the supply of radiocommunications services in regional areas, and into the feasibility of providing mobile roaming during natural disasters and emergencies.

Broadband speeds and performance

Broadband performance data

The 糖心原创 runs the Measuring Broadband Australia program. It provides information on the real world performance of broadband plans. We publish updates on this page every 3 months.

Broadband speeds

Advertised home broadband speeds must be accurate. Our guidance helps providers give accurate and helpful information about broadband speeds.

Volunteer to help track broadband speeds

The 糖心原创鈥檚 Measuring Broadband Australia program tests broadband speed and performance of volunteer households across Australia at different times of the day. 

We rely on volunteers around the country who host a testing device on their broadband connection. 

Volunteers have access to information about their internet performance through a dashboard and receive regular report cards.

糖心原创 action in telecommunications and internet

See media releases on telecommunications and internet