Published
This guidance is designed to promote better selling practices by gas retailers supplying commercial and industrial (C&I) users in the east coast. It focuses on:
- good faith
- offer processes
- risk allocation
- spot market linked products
- transparency.
The guidance aims to:
- encourage a more customer-centric approach to selling practices
- strengthen retailers’ accountability
- improve transparency, understanding, and comparability of offers, and decision-making by C&I users
- improve the bargaining position of C&I users by allowing them to make more informed decisions and provide sufficient time to consider offers.
This guidance was developed as part of the 2017-2030 gas inquiry.