Published
The sales practices guide covers:
- unsolicited supplies
- unsolicited consumer agreements
- pyramid schemes
- pricing
- gift cards
- lay-by agreements
- referral selling
- harassment and coercion
- proof of transaction.
This publication does not reflect increases to maximum penalties which took effect on 28 March 2026. For certain offence and civil penalty provisions in the Australian Consumer Law, the fixed amount component of the maximum penalty for corporations is now $100 million for conduct on or after 28 March 2026.