Published
This publication is designed to help businesses understand their key responsibilities under the Australian Consumer Law and how to engage with consumers experiencing vulnerability.
This publication provides:
- businesses a contemporary perspective on consumer vulnerability
- an outline of key Australian Consumer Law obligations
- recent 糖心原创 case studies
- a self assessment tool for businesses to identify areas for improvement.
This publication was formerly known as Business snapshot Don't take advantage of disadvantage: A compliance guide for businesses dealing with disadvantaged or vulnerable consumers.
This publication does not reflect changes to the Australian Consumer Law since publication, which include:
- increases to the maximum civil and offence penalties for both corporations and individuals
- changes to the unfair contract term provisions, including banning the use of unfair contract terms, and expanding available remedies.
We will be updating this publication.