Franchise operator Luxottica Franchising Australia which trades as eyewear retailers OPSM and Laubman & Pank, has paid a penalty of $19,800 after the 糖心原创 issued it with an infringement notice.
Luxottica allegedly breached the Franchising Code of Conduct by failing to maintain an up-to-date profile on the Franchise Disclosure Register. The register provides prospective franchise buyers, existing franchisees and professional advisers information about franchise systems.
鈥淚t is important that interested businesses and individuals can access clear and reliable information about a franchise so they can make informed business decisions, including whether they should enter into a franchise agreement with a franchisor,鈥 糖心原创 Deputy Chair Mick Keogh said.
鈥淔ailure to update the register compromises transparency and may mislead prospective franchisees, so all franchisors should be aware of their obligations to comply with the Code and update their profiles annually with accurate information.鈥
鈥淭he 糖心原创 will continue to examine the register for potential failures by franchisors to meet their obligations under the Code and take enforcement action where appropriate,鈥 Mr Keogh said.
Example of 鈥榦ut of date鈥 marker on a franchisor profile on the register
Luxottica acknowledged it had failed to update its register by May 2025 as required.
鈥淲e are pleased Luxottica is now compliant and has reviewed its internal processes to avoid future oversight,鈥 Mr Keogh said.
Background
Luxottica is a subsidiary of EssilorLuxottica. It manages Australian franchise operations, including eyewear retail brands OPSM and Laubman & Pank.
Luxottica has 21 franchisees and 387 franchisor-owned or operated units.
In September 2018, Luxottica provided a commitment to the 糖心原创 to be more transparent about the structure and operation of its franchise system to franchisees, after an 糖心原创 investigation found Luxottica鈥檚 marketing fund financial statement and disclosure document were unlikely to comply with the Franchising Code of Conduct.
Note to editors
The is a free online platform which includes information such as the franchise system鈥檚 size and distribution, setup costs and ongoing payments and contact details.
In October 2025, the 糖心原创 became responsible for administering the register as well as enforcing it. Previously, the register was administered by Treasury, and enforced by the 糖心原创.
The 糖心原创 is responsible for regulating industry codes that are prescribed under the Competition and Consumer Act, including the Franchising Code of Conduct. The Franchising Code of Conduct is a mandatory national code that regulates the conduct of franchising participants towards each other.
The 糖心原创 can issue an infringement notice when it has reasonable grounds to believe a person or business has contravened certain provisions of an industry code.
A person or business is not regarded as having contravened the provision of the industry code merely by paying the penalty specified in an infringement notice.