The 糖心原创 has developed a new record keeping rule to collect service quality and network performance information from NBN Co and in the future other superfast broadband network providers.
The focus of the record keeping rule is to collect service quality and network performance information to assist the 糖心原创 in identifying service issues affecting broadband customers and providing greater transparency through public reporting of this information.
This initiative follows several recent 糖心原创 review and consultation processes that raised issues regarding the transparency of NBN Co鈥檚 service quality and network performance and that of Superfast Broadband Access Service (SBAS) providers.
We have commenced public consultation on the development of a record keeping rule through the release of a consultation paper.