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Standard connections (metric 1)

There were around 620,000 new standard connections reported in the March quarter 2026 (around 6,800 per day), with a total of 2.4 million standard connections reported over the last 12 months. Most connections were FTTP, followed by HFC and FTTN, as shown in Figure 1 (satellite not shown). While its share is declining, FTTN continues to account for around 16% of standard connections. Fixed wireless connections have remained steady over the last 12 months, representing approximately 4% of all connections.

Figure 1 - Proportion of standard connections by technology type

During the March quarter 2026 around 79% of new standard connections, including service reactivations, did not require any physical work, compared to 85% in the March quarter 2025.

Standard connection service level performance (metric 1)

 â€˜Service level’ refers to the relevant standard or service quality, which for this metric is the target number of business days to complete the connection. The various service levels relating to the RKR metrics are listed in NBN Co’s Wholesale Broadband Agreement (WBA), set out in part A of the .

Across all standard connections in the past 12 months, fixed wireless and HFC met the service level in 98% and 95% of connections respectively, while other technologies met the service level for around 98% to 99% of connections. Figure 2 shows that NBN Co’s service level performance for FTTB, FTTN and FTTC standard connections remained steady at between 99% and 100% in the March quarter 2026, and HFC maintained its previous quarterly improvement to remain at around 97%. However, fixed wireless and satellite declined slightly while FTTP remained the lowest at 97% for the second consecutive quarter.

Figure 2 - Standard connection average service level performance by technology type

Figure 3 - Standard connection average service level performance by technology type – connections requiring a truck roll

Figure 3 shows service level performance for standard connections that require a truck roll. HFC has steadily improved over the past 12 months, from 91% in the June quarter 2025 to 95% in the March quarter 2026, while FTTP performance has declined from 92% in the June quarter 2025 to 87% in the March quarter 2026.

Priority assistance connections (metric 2)

A is a service order at a premises where a life‑threatening medical condition exists. NBN Co completed 874 new priority assistance connections in the March quarter 2026, with 1 priority assistance HFC connection failing to meet the 24-hour service level timeframe, as shown in Table 1.

Table 1 - Priority assistance connections - total connections and number of connections not completed within the service level timeframe.

Accelerated connections (metric 3)

An accelerated connection is an expedited service order that will include a standard telephone service for a currently inactive service. The number of accelerated connections continued to decline in each quarter, with 746 accelerated connections reported in the March quarter 2026, compared to 1,662 in the March quarter 2025, as shown in Table 2.

Table 2 - Accelerated connections - total connections and number of connections not completed within the service level timeframe.

NBN Co completed around 71% of accelerated connections within the service level timeframes in the March quarter 2026, compared to an average of around 70% over the past 12 months. Most of the services that did not meet the service level were FTTP in the Service Class 1 category.

Connection and Fault Rectification appointment keeping (metric 6)

Appointment keeping reporting shows that NBN Co met the appointment time for appointments that were not rescheduled in just over half (around 57%) of all appointments over the last 12 months. There are several other appointment keeping categories reported, including appointments rescheduled by NBN Co or the customer, or missed appointments.

Fault and outages

Service faults (metric 7)

This metric reports on services that are impacted by problems on NBN infrastructure or other issues for which NBN Co accepts direct responsibility for remediation work.

NBN Co’s cover letter to its report (see related documents on this page) states that the reported data reflects typical seasonal patterns and fewer severe weather events during the March quarter 2026 were associated with improved performance across some appointment‑related and network activity metrics.

Service faults per service in operation (metric 7)

The ÌÇÐÄÔ­´´ has estimated service faults per service in operation using information on service faults in NBN Co’s service quality and network performance RKR, and the number of wholesale services reported under the NBN services in operation RKR.

On a per service in operation basis, FTTC had the highest proportion of rectified faults over the past 12 months. Fault rates per service were generally stable across most technologies in the past 12 months, except for HFC and FTTC which had spikes in December quarter 2025, while FTTP faults are slightly declining, as shown in Figure 4.

Figure 4 - Number of faults rectified as a proportion of total services in operation¹

¹ Source: Services averaged from NBN Wholesale Market Indicators Reports

Priority assistance faults (metric 8)

Premises where a household member has a diagnosed life-threatening medical condition qualify for priority assistance. In the past 12 months NBN Co rectified 7,237 priority assistance faults and achieved its target fault rectification timeframe in around 96% of priority assistance cases.

Of the priority assistance faults with a service level of 24 hours, in the past 12 months NBN Co failed to meet the timeframe in 321 cases and took more than 2 business days to rectify the fault in around 39% of these cases.

Network faults (metric 10)

Network faults occur when an issue arises within the network infrastructure that impacts multiple NBN products and end-users, that is, the one incident causes multiple service outages. Network faults are reported at the state level.

As shown in Figure 5, the number of services and geographic locations impacted by network faults fluctuated over the past year, with the December quarter 2025 and the March quarter 2026 recording the highest levels of network faults.

Figure 5 - Total number of network faults by geographic location

Recurring faults (metric 11)

As shown in Figure 6, FTTC connections have consistently shown relatively higher recurring faults per user over the past 12 months at an average of 0.4 faults per 1,000 services. Other technologies recorded around 0.1 faults per 1,000 services (FTTB not shown in Figure 6, with 2 faults reported in the March quarter 2026).

Recurring faults for FTTP continued to decline from the September quarter 2025 onward, while FTTN and fixed wireless recurring faults per 1,000 services slightly increased over the same period.

Figure 6 - Recurring faults per 1,000 services by technology²

 ² Source: Services averaged from NBN Wholesale Market Indicators Reports

Unexpected dropouts (metric 12)

An unexpected dropout is a temporary loss of connectivity between the NBN and the network termination device in an end user’s premise. Dropout metrics are reported for fixed line services by access technology and by dropout volume category. Over the past 12 months there were around 1.2 million services impacted to varying degrees by dropouts each month.

The ÌÇÐÄÔ­´´ has estimated the number of services impacted in the highest dropout category (more than 7 per month) on a per service in operation basis. The estimate is based on the reported data on unexpected dropouts in NBN Co’s service quality and network performance RKR, and information on wholesale services provided under the NBN services in operation RKR.

As shown in Figure 7, while both declined in the March quarter 2026, FTTN and FTTC continued to be the services most impacted by greater than 7 dropouts per month, while FTTP services were the least impacted.

Figure 7 - Number of services impacted by greater than 7 dropouts per month per 1,000 services in operation³

 ³ Source: Services averaged from NBN Wholesale Market Indicators Reports

Network outages (metric 13)

An outage is reported as either:

• a planned outage, for example a service interruption for maintenance, upgrades
• an emergency outage, for example unforeseen issues requiring immediate attention.

Planned outages declined from 3,529 in the March quarter 2025 to 2,821 in the March quarter 2026, while emergency outages increased from 1,533 to 1,910 during the same period.

Figure 8 shows the combined number of planned and emergency outages by technology. FTTP outages declined significantly compared to the December quarter 2025 (which spiked mostly due to planned outages, rather than emergency outages), while other technologies were relatively stable. (Figure 8 does not include outages driven by third parties or planned outages to support on demand fibre connections.)

Figure 8 - Number of planned and emergency outages by technology

As shown in Figure 9, the estimated outage duration for fixed wireless continued to improve over the past 12 months. The estimated average HFC outage duration was materially longer than for other technologies since the September quarter 2025, while FTTP/B/N/C outage rectification times remained stable.

Figure 9 - Planned and emergency outages estimated outage duration (average)

Outage notifications (metric 13)

NBN Co generally notifies its wholesale customers of planned outages in advance. As shown in Figure 10, notifications issued more than 10 days in advance remained high, but shorter-notice periods increased in the December quarter 2025 and very short-notice periods for planned outages increased sharply in the March quarter 2026.

Figure 10 - Planned outage notification timeframes

Fibre to the premises upgrade progress (metric 18)

The proportion of ‘ready to order’ premises connected under the fibre upgrade program has continued to increase steadily over the past 12 months across the FTTN, FTTC and fixed wireless footprints. A higher proportion of ‘ready to order’ fixed wireless premises migrated to fibre over this period compared to other access technologies, while the overall rate of migration remained steady.

As shown in Figure 11, the proportion of ‘ready to order’ premises in the FTTN and FTTC footprints that had connected to FTTP was 25% and 22% respectively at the end of the March quarter 2026, while for the fixed wireless footprint it was 45%.

Figure 11 - Proportion of ‘ready to order’ premises that have connected

Rebates payable (metric 19)

Rebates payable is another indicator of NBN service quality and performance. Where NBN Co does not meet its service levels for certain activities its retailers may be eligible to claim rebates. A total of 63,215 rebates for service level issues were payable by NBN Co in the March quarter 2026, slightly down from 66,028 in the previous quarter. Table 3 shows several of the rebate categories and the number of rebates payable for the March quarter 2026.

Table 3 - Selected rebate categories by selected technology - March quarter 2026

Compared to the previous quarters, total rebates payable for most technologies remained stable except FTTP that continued to have the largest number of rebates payable reported, while rebates payable for HFC declined, as shown in Figure 12.

Figure 12 – Total rebates payable by technology

Fixed wireless speed performance rebates declined over the past 12 months, from 225 in the March quarter 2025 to 172 in the March quarter 2026.

Peak Information Rate (PIR) Objective rebates paid for FTTN services also declined, from 1,325 in the March quarter 2025 to 410 in the March quarter 2026.

Rebates for NBN Co’s failure to meet connection and fault rectification service levels, including for priority assistance customers, are payable for up to 30 rebate days, after which they are capped. In the March quarter 2026 there were 914 services for which rebates were capped, and most (818) concerned delayed FTTP connections.

Corrective actions (metric 20)

Corrective action refers to the steps NBN Co will undertake when it does not meet a performance objective. A performance objective, which is usually measured monthly, is the aggregate compliance target NBN Co is required to meet to have satisfied a relevant service level activity.

As part of this metric, NBN Co reports on and informs retail service providers of its corrective actions for each performance objective that it did not meet in any month of the applicable reporting period, including summaries of the reason(s) for not meeting the objective and the proposed corrective action to be undertaken.

NBN Co did not meet the performance objectives for the same service level activities over both the past 3 months and most of the last 12 months. These were enhanced fault rectification, priority assistance fault rectification, appointments rescheduled and accelerated connections.