- Do your staff know the rights of consumers under the law?
- Do you know your rights if a customer changes their mind about a product they bought?
- Do you know the difference between guarantees and warranties?
Dealing with customer issues and providing remedies
As a small business it鈥檚 important you understand consumers' rights when it comes to selling products and services. Part of running a business is dealing with customer issues and complaints. You and your staff will need training and steps in place to manage them effectively.
Most issues will be about a faulty product or service. Customer are entitled to a remedy if the product or service they bought from you hasn鈥檛 met one of the basic rights under consumer guarantees.
In this toolkit
- Rights and responsibilities of your small business
- Treating your customers fairly
- Resolving issues with customers (current page)
- Working and trading with other businesses
- Resolving issues with other businesses
- Industry rules that apply to specific sectors
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